Order
Can I change my order? If so, how?
You can modify your order if you contact us very quickly after placing it. Send us a message via the contact page right here.
I haven't received a confirmation email, what should I do?
The first thing to do would be to check that the order confirmation email is not in your junk mail. It's rare, but you never know.
Still nothing? Contact us via the form right here!
Is payment on the website secure?
Payment processing on our platform is 100% secure. You have no need to worry.
We work with the best partners to ensure the security of your data.
What if I don't receive the correct product or the product is defective?
First of all, we apologize for this. Please contact us quickly so we can resolve the situation!
It's right here.
How do I return or exchange a product?
If the product is unopened and unused, you can return it to us by contacting us right here.
Need help or advice?
Contact us right here and we'll be happy to chat with you!
Delivery
What geographical area do you deliver to?
We currently deliver to Europe but are working to be able to deliver to more countries, while respecting our environmental efforts.
How does delivery work?
Your order is shipped within 24 hours (excluding weekends).
You will then receive the Colissimo tracking number and it is generally delivered within 1 to 2 business days.
If needed, you can always contact us!
What is the delivery time?
Your order is shipped within 24 hours (excluding weekends).
You will then receive the Colissimo tracking number and it is generally delivered within 1 to 2 working days.
Is delivery carbon neutral?
We pay the greatest attention to our ecological footprint at every stage of the process.
We deliver with Colissimo, which guarantees carbon-neutral delivery!
Fragrances
Are L'Essence des Notes fragrances unisex?
Yes, our perfumes are unisex.
However, for each perfume, we precisely indicate whether the fragrance is more feminine or masculine.
Finally, many of our female customers like more "masculine" fragrances and vice-versa. The important thing is that you like it and it brings you well-being!
How are our perfumes eco-responsible?
For more than 10 years now, we have been working with the noblest French materials with the aim of participating in the preservation of ancestral know-how.
Our perfumes are composed of up to 95% natural ingredients and our packaging is recycled and recyclable.
Our entire production chain is located in France.
Our products are vegan and dermatologically tested to guarantee you peace of mind and well-being. They are tested and validated in laboratories by the independent institute IDEA (Bordeaux, France): skin compatibility, phototoxic potential, and safety for human health.
At each stage of the process, we pay the utmost attention to the choice of materials and our partners.
How do I properly apply my perfume?
We recommend applying it to a pulse point such as the wrists or behind the ears.
Avoid the neck or chest, as you risk saturating your nose and no longer smelling your perfume.
Is there alcohol in perfumes?
Yes, our perfumes contain beet alcohol guaranteed GMO-free. If you have any questions about the content of our perfumes, please feel free to ask them right here!
How long can I keep my perfume once opened?
There is no limit to usage.
However, the fragrance may become more intense with time and maturation. The color may also evolve, without risk to use.
Can the color of my perfume change?
The color of some fragrances may evolve over time.
Rest assured, this is a natural phase that has no impact on its use.
Here are some tips to best preserve your perfume: protect it from light and heat.